Position Overview: The SLA & BI Reporting Analyst is responsible for the monitoring, analyzing, and reporting... of Service Level Agreements (SLA) performance, as well as generating Business Intelligence (BI) reports that provide actionable...
issues, escalating to vendors as needed while ensuring SLA compliance. Provide technical support to agents, supervisors...
. Experience/familiarity in the administration of a ground handling agreement and SLA with a supplier, Technical Evaluation...
. Experience/familiarity in the administration of a ground handling agreement and SLA with a supplier, Technical Evaluation...
of SLA. Re-share user generated content daily. Monitor trending topics and engage with relevant social media profiles...
. Must know about KPI’s , SLA’s and knowledge about ITSM tools like ServiceDesk Plus. Good communication skills verbal...
& corrective tasks) work. 95 % scheduled PPM completion & 85 % SLA fix pass percentage are related KPIs. • Handle acquisition...
Responsibilities Operations Management - Oversee end-to-end service delivery, ensuring high-quality service, SLA adherence... - Oversee end-to-end service delivery, ensuring high-quality service, SLA adherence, and achievement of KPIs - Optimize...
. Manage incidents, service requests, and change requests for all tools within the suite, ensuring SLA adherence and timely...
contact to our customers. Fully understand our SLA / KPI requirements and ensure a customer centric mindset is maintained...
resolution time and SLA adherence. Uptime of critical warehouse IT systems. Feedback scores from end users. Reduction...
are completed within TAT specified. ▪ To Monitor and execute fulfilment requirements as agreed with SLA laid down by customer...
, Data Security, Web Application Security and Network Security. Strive to achieve KPIs. Coordinate to Achieve SLA...
SLA. Where a need is identified ensure that customer query/concerns have been correctly referred to the right team...
creation Hard Skills - Reporting skills, Risk analysis and mitigation planning, SLA/KPI understanding...
for achieving all defined SLA Ensure self-punctuality and discipline to the centre Ensure adherence of policies and procedures...
visits. Compliance with SLA (Service Level Agreement) terms. Job Summary: Technical Support Provide prompt...
Response. Investigate all operational discrepancies/systems breakdowns/SLA failures etc. on a shift basis and report...