About the role: We are looking for an individual to effectively manage the Daily Operations, Team Managers and Agents..., retention, attendance etc. Ensuring consistent application of Level Up, AIP and PIP processes. Managing Stakeholders of the...
new Wave network, creating strategies to maximise customer retention and minimise churn during transitions. Create... and implement referral and loyalty programmes to drive customer retention and acquisition, in collaboration with the Customer...
motivation and retention Customer Experience Ensure agents are equipped with the necessary knowledge and skills to resolve... to team leaders and agents through coaching, mentoring, and performance management Design and implement training programs...
motivation and retention Customer Experience Ensure agents are equipped with the necessary knowledge and skills to resolve... leaders and agents through coaching, mentoring, and performance management Design and implement training programs covering...
motivation and retention Customer Experience Ensure agents are equipped with the necessary knowledge and skills to resolve... leaders and agents through coaching, mentoring, and performance management Design and implement training programs covering...
. Ensure accurate and detailed records of all customer communications. Sales and Retention (if applicable): Promote... personalities and situations. Punctuality and reliability in meeting work schedules. Career Growth: Entry-level agents can...
. Ensure accurate and detailed records of all customer communications. Sales and Retention (if applicable): Promote... personalities and situations. Punctuality and reliability in meeting work schedules. Career Growth: Entry-level agents can...
. Ensure accurate and detailed records of all customer communications. Sales and Retention (if applicable): Promote... personalities and situations. Punctuality and reliability in meeting work schedules. Career Growth: Entry-level agents can...
. Ensure accurate and detailed records of all customer communications. Sales and Retention (if applicable): Promote... personalities and situations. Punctuality and reliability in meeting work schedules. Career Growth: Entry-level agents can...
. Ensure accurate and detailed records of all customer communications. Sales and Retention (if applicable): Promote... personalities and situations. Punctuality and reliability in meeting work schedules. Career Growth: Entry-level agents can...
. Ensure accurate and detailed records of all customer communications. Sales and Retention (if applicable): Promote... personalities and situations. Punctuality and reliability in meeting work schedules. Career Growth: Entry-level agents can...
. Ensure accurate and detailed records of all customer communications. Sales and Retention (if applicable): Promote... personalities and situations. Punctuality and reliability in meeting work schedules. Career Growth: Entry-level agents can...
. Ensure accurate and detailed records of all customer communications. Sales and Retention (if applicable): Promote... personalities and situations. Punctuality and reliability in meeting work schedules. Career Growth: Entry-level agents can...
management and execution of the overall business development, operational, customer service and client retention strategies..., supervising the routine performance of their Promoters (agents). Travel is a requirement of the position. Key Responsibility...
management and execution of the overall business development, operational, customer service and client retention strategies..., supervising the routine performance of their Promoters (agents). Travel is a requirement of the position. Key Responsibility...
' is at the heart of everything we do. We enable growth by facilitating deal opportunities. As industry curators and change agents... client outcomes (goal of NPS of 50), customer satisfaction metrics and 90%+ client retention levels. Design and implement...
' is at the heart of everything we do. We enable growth by facilitating deal opportunities. As industry curators and change agents... client outcomes (goal of NPS of 50), customer satisfaction metrics and 90%+ client retention levels. Design and implement...
' is at the heart of everything we do. We enable growth by facilitating deal opportunities. As industry curators and change agents... client outcomes (goal of NPS of 50), customer satisfaction metrics and 90%+ client retention levels. Design and implement...
’ is at the heart of everything we do. We enable growth by facilitating deal opportunities. As industry curators and change agents... client outcomes (goal of NPS of 50), customer satisfaction metrics and 90%+ client retention levels. Design and implement...
service delivery. Team Leadership:Recruit, train, and inspire customer service agents to cultivate a culture of excellence... time (AHT), and player satisfaction (CSAT/NPS). Player Retention and Engagement:Collaborate with marketing and CRM teams...