operations in real-time. Ensure optimal staffing levels and adherence to schedules. Facilitate real-time discussions...: At least 6 months experience as Realtime Analyst Preferably with background in Local Account Strong attention to detail...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... center enterprise. Responsibilities Monitors real-time call volume and schedule conformance to efficiently utilize...
DUTIES AND RESPONSIBILITIES Quality Management: Conducts 24/7 real-time monitoring and schedule adherence tracking...
data to identify trends and challenges. Maintain dashboards for real-time insights into main metrics for Unmanaged... Analyst, you will break down issues and make decisions backed by data that will drive the business forward. This role involves...
. Proficiency in real-time monitoring tools and software used in BPO operations (e.g., workforce management systems, CRM software...College Degree any course at least 2yrs Exp as Realtime Analyst Lead. Can be an individual contributor...