daily operations of a call center team to ensure performance metrics are met. - Maintain updated knowledge of the Call... and corrections of calls monitored. - Monitor performance goals and objectives for the call center staff and complete daily...
goals of the program, and support the Program Manager in developing and refining policies and procedures for the project... as may be assigned by the Senior Program Manager - Comply and ensure program compliance with HIPAA privacy rules...
experience in a high volume healthcare call center required Knowledge of healthcare claims review or processing... Maintaining accurate and complete call documentation Maintaining high level of professionalism Returning incoming calls...