Description : SUMMARY The Product Support Agent I will communicate with customers verbally and in written form... Certification” in assigned product support areas and more as career progresses. Perform additional duties...
role Proven experience dealing with highly technical and high-impact customer service issues. Experience organizing... (Advocacy, Engineering, Product, Security, IT, Customer Success, etc). Partner closely with the Technical Incident Manager...
in. Key Role Responsibilities Provide Level 1 technical support via phone and/or email for online payment accounts... for our high-value clients in a 24/7 environment. Assist with product or application related inquiries. Provide technical support...