, suggest solutions, and follow up for resolution Document interactions, process accounts, and maintain records Follow team KPI... is the Perfect Fit! At least 1 year of customer care experience, with required BPO experience Willing to work onsite in Clark...
Role Profile: College Graduate / Bachelor's degree in any field. 1-year solid Trainer Lead experience in a BPO set up... development. Responsible for conducting Process and Language Training to new hires, and evaluate their performance based...
support service or business process outsourcing (BPO) environment Have a bachelor's or college degree with a minimum of two.... Participate in Implementation: Schedule and deliver train-the-trainer sessions. Identify the items that need...
support service or business process outsourcing (BPO) environment Have a bachelor's or college degree with a minimum of two... requirements. Participate in implementation: Schedule and deliver train-the-trainer sessions. Identify the items that need...
and Facilitate Tabletop/Fire drill Exercise with the Team. Perform audit and case review prior to escalation. Process cases on need... basis. Liaise with Trainer on identifying Technical Upskilling of the Team. Liaise with QA Analyst on assessing Feedback...
Qualifications: Bachelor's Graduate At least 3 years of experience as Trainer/Coach in BPO Should be knowledgeable... on the business/process in customer experience area In depth understanding of training metrics and impact to business metric...
Qualifications: Bachelor's Graduate At least 3 years of experience as Trainer/Coach in BPO Should be knowledgeable... on the business/process in customer experience area In depth understanding of training metrics and impact to business metric...
. Conduct training programs not limited to Product Specific and Process Training but also includes Foundation Skills training... (Process or Skills) in collaboration with the leadership team (Delivery/Operations, and Quality) of the Customer Care Team...
account Provide Insights in Client/Operational Identified issues, opportunities and/or red flags Process Map/Customer or Agent... Journeys and identify process gaps Continuous support of action items by providing pre and post scores of initiatives completed...
trainer in the BPO or Shared Services industry. Proficiency with Microsoft Office applications. Excellent verbal and written... to improve course design. Develops and maintains the train-the-trainer program. Assists non-technical team members on projects...
as assigned. REQUIREMENTS Prior experience as a Quality Assurance Specialist / trainer in a BPO environment Ability to communicate... any potential quality issues per defined process and escalate immediately to the management Perform other duties...
, we have internal hiring for multiple positions (Sr. Supervisor, Supervisor, Trainer etc.) Work schedule: As the company is growing.... Facilitating deals/sales - Supporting the process for customers with a professional insight and expertise. Developing...
as a Trainer in Order Management and SAP, within a Shared Service Customer Service and BPO capacity Experience working in... to Product Specific and Process Training but also includes Foundation Skills training (Communication Skills, Soft Skills, and the...
, we have internal hiring for multiple positions (Sr. Supervisor, Supervisor, Trainer etc.) Work schedule: As the company is growing... process for customers with a professional insight and expertise. Developing professionally - Growing level of expertise via...
Lead / QA / Trainer, etc.) in a BPO How many years of bedside experience How much is your last drawn salary.... We have an ongoing hiring for a PHRN Assistant Manager - Operations for our BPO Partner in Manila. JOB TITLE: Lead Assistant Manager...
regular involvement in different learning opportunities specific to Product/Process Changes and Updates of the business unit... to prepare topics, samples for review. Acts as a Layer of Support on Dissemination of Product/Process Updates thru Training...
, we have internal hiring for multiple positions (Sr. Supervisor, Supervisor, Trainer etc.) Work schedule: As the company is growing... process for customers with a professional insight and expertise. Developing professionally - Growing level of expertise via...
customer experience and leading the process and quality efforts to achieve them. This includes hands-on data analysis... and statistical process control, as well as providing direction and leadership to site analysts in this regard. Responsible...
and measure individual and team targets to ensure performance meets/exceeds expectations. Process Improvement: Oversee and manage... the customer experience process throughout the organization with guidance from the Manager, Customer Experience. Identify...
for one of our pioneer accounts. Training Manager Process Trainer/Communications Trainer Qualifications At least 3 - 4 years of Training... Manager experience on a BPO set up Must be willing to work on night shifts and shifting schedules at Bonifacio Global City...