Analyst, you will provide controlling support to the local Business Units, including preparation of budgets and forecasts... Operations and Transformation team, you will have numerous opportunities to enhance processes and foster collaboration...
customer support aligns with service-level agreements. Generate reports on performance metrics such as handling time.... Provide recommendations and drive changes to improve customer experience, agent well-being, and cost-efficiency, considering...
and hiring plans for your region, covering multiple sites and approximately eight countries, ensuring customer support aligns... to improve customer experience, agent well-being, and cost-efficiency, considering factors like contracts, skills, and queue...
category across all business units globally. Your role will support global operations through streamlined, cost-effective..., and quality. Digital Solutions: Champion the adoption of advanced technologies such as remote assistance and AI-driven...
global complex advanced analytics projects related to supply chain and business processes. Understand overall business needs... and “Translate” into advanced analytics (AA) language. Manage stakeholders and drive implementation of digital solutions Financial...