The Manager, Call Center Operations will lead a team of Supervisors by providing them with direction, support..., and career development. Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction...
, Customer Satisfaction, Quality, NPS and Contact Rate. Work with direct reports to find learnings from real life situations... costs and losses incurred by managing teamââ¬â¢s contribution to the greater Customer Experience budget. Ensure employee...
Major Function: The Transport Manager oversees the planning, execution, and optimization of the company... relationships, monitoring transportation costs, implementing fleet management solutions, and driving continuous improvements in...
What is your mission? Perform all channel Monitoring to evaluate employee's behavior and customer service performance and compliance... for review with Internal Stakeholders and/or clients. Collaborate with call quality team members and QA Manager to identify...