to clients, attend to queries timeously Engage in a professional manner whether it be verbal or face to face Have the... which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints...
escalations and complaints. Report trends and obtain approval from reporting manager for solutions to implement preventative... measures. Support a positive and responsive climate for client enquiry resolution, respond to all complaints and enquiries...
contribution processing cycle of all contributions, all contribution related enquiries and complaints. Process contributions...'s record. Record all appropriate member notes on member's Everest record. Query resolution Attend...
which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.... Query resolution Attend to all email and telephonic enquiries both internal and external. Assist Client Services, the Call...
a Complaints Resolution Management Function Ensure that, in respect of selected Funds under our administration, complaints... on a daily basis to ensure that that all complaints, queries and enquiries are captured and complied with, in particular...
of all contributions, provide reports if needed, all contribution related enquiries and complaints. Process contributions according to the...'s record. Record all appropriate member notes on member's Everest record. Query resolution Attend...
of the risk claims accruals of the team. In conjunction with the Administration Manager be accountable for the preparation.... Taking ownership of queries and ensuring they are resolved timeously and effectively. Ensuring adherence to organisational...
of the risk claims accruals of the team. In conjunction with the Administration Manager be accountable for the preparation.... Taking ownership of queries and ensuring they are resolved timeously and effectively. Ensuring adherence to organisational...
, document and alert the Manager of trends in cases or queries Recommend process improvements Other duties as assigned... regarding non-payment of premiums Escalate client queries to the relevant departments and track the resolution of the query...
accordingly Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up... on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements Meet set...
. Attend to club requests, complaints and queries and monitor resolution within agreed timelines. Plan and implement CRM... Manager on any ad-hoc projects delegated by Marketing Manager. Job Responsibilities: Design, execute and monitor direct...
requests, complaints and queries and monitor resolution within agreed timelines. Plan and implement CRM campaigns... etc) and enhance the customer journey from a communications perspective. Provide full support to the Marketing Manager on any ad-hoc...
requests, complaints and queries and monitor resolution within agreed timelines. Plan and implement CRM campaigns... etc) and enhance the customer journey from a communications perspective. Provide full support to the Marketing Manager on any ad-hoc...
requests, complaints and queries and monitor resolution within agreed timelines. Plan and implement CRM campaigns... etc) and enhance the customer journey from a communications perspective. Provide full support to the Marketing Manager on any ad-hoc...