: Stakeholder engagement for client i.e. PFA, FSCA, Other Resolution of escalated queries and/or communicating with client... Driven. manage delivery and query resolution to avoid complaints/escalations Demonstrate commitment & determination...
partnership queries and complaints timeously. Contribute to the streamlining and integration of new business processes... QUERY RESOLUTION: Attend to queries or inquiries by members within the required timelines Provide assistance to Employers...
new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex... effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments...
relations and growth in market share. Timely resolution of customer queries. Asset maintenance and minimal loss/damage... Indicators: Adequate stock availability. Efficient resolution of stock-related queries. Accurate monthly stock forecasting...
, responding to clients, attend to queries timeously. Furthermore,engage in a professional manner whether it be verbal or face... related enquiries and complaints. Process contributions according to the rules, policies, legislation, administration...
cycle of all contributions, provide reports if needed, all contribution related enquiries and complaints. Process... all email correspondence to the member's record. Record all appropriate member notes on member's Everest record. Query resolution Attend...
required. Provide a Complaints Resolution Management Function Ensure that, in respect of selected Funds under our administration..., complaints, queries and enquiries from the office of the Pension Funds Adjudicator, the FSCA, external attorneys and Fund members...
resolution, respond to all complaints and enquiries (including PFA and FSCA), and submit response to the complainant / Compliance... Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Engage...
and complaints. Process contributions according to the rules, policies, legislation, administration procedures and the service level... record. Query resolution Attend to all email and telephonic enquiries both internal and external. Assist Client Services...
resolution, respond to all complaints and enquiries (including PFA and FSCA), and submit response to the complainant / Compliance... with on-going feedback until resolved. Monitor escalations and complaints and provide manager with solutions to implement...
activities which include - claim processing, responding to claims related queries and complaints. Application of fund rules... requisition. Perform all claim related activities which include claim processing cycle, attending to queries and complaints...
for client enquiry resolution, respond to all complaints and enquiries (including PFA and FSCA), and submit response to the... and complaints and provide manager with solutions to implement preventative measures, Build and manage relationships with internal...
relations and growth in market share. Timely resolution of customer queries. Asset maintenance and minimal loss/damage... Indicators: Adequate stock availability. Efficient resolution of stock-related queries. Accurate monthly stock forecasting...
clients, responding to clients, attend to queries timeously Engage in a professional manner whether it be verbal or face... related enquiries and complaints. Process contributions according to the rules, policies, legislation, administration...
which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.... Query resolution Attend to all email and telephonic enquiries both internal and external. Assist Client Services, the Call...
for client enquiry resolution, respond to all complaints and enquiries (including PFA and FSCA), and submit response to the... and complaints and provide manager with solutions to implement preventative measures, Build and manage relationships with internal...
of customer queries and complaints timeously and ownership of issues. Analyse customer feedback to help improve customer service... and provide customers with relevant information to keep them informed of products and service options. Ensure resolution...
to clients, attend to queries timeously. Furthermore,engage in a professional manner whether it be verbal or face to face... related enquiries and complaints. Process contributions according to the rules, policies, legislation, administration...
resolution, respond to all complaints and enquiries (including PFA and FSCA), and submit response to the complainant / Compliance... i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Engage in a professional manner...
which include - claim processing, responding to claims related queries and complaints. Application of fund rules, policies... requisition. Perform all claim related activities which include claim processing cycle, attending to queries and complaints...