to improve customer experience. Experience in evaluating benchmark data (e.g., voice of customer, process); IVR/live agent/web..., Oracle, ServiceNow, Dextr- Connect Path, AWS Connect, NICE CXone, Medallia, Salesforce, Zen Desk, Live Agent, Genesys Cloud...
, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person... Software Engineer, to be responsible for handling the most difficult or advanced of problems escalated by Technical Support...