200,000+ messages we get from our customers each month via Chat and SMS. Our multi-modal chatbot is able to respond to 93...% of all incoming SMS and in-app chat requests without human intervention, with an average response time of 15-20 seconds...
to improve customer experience. Experience in evaluating benchmark data (e.g., voice of customer, process); IVR/live agent/web..., Oracle, ServiceNow, Dextr- Connect Path, AWS Connect, NICE CXone, Medallia, Salesforce, Zen Desk, Live Agent, Genesys Cloud...
, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person... live to make sure orders are being received and successful Work directly with customers to test new settings or new...