We are seeking an experienced Operation Support Specialist L3 to join our team and provide top-tier technical support....If you are a technical expert with a passion for solving complex GPS tracking issues and providing exceptional customer support, we encourage...
reports for L3 support using Jira tickets and monitor their status regularly. About You: Good proficiency in English..., and take actions to permanently resolve issues. Manage capacity of core and broadband networks to maintain optimal customer performance...
priority Incidents (MI, P1, P2) throughout the incident lifecycle Advocate service & support impact to technical & war room... & procedures are reviewed & enhanced where applicable Provide guidance to L1, L2 & L3 teams for ITIL Incident Management principles...
of contact for all high priority Incidents (MI, P1, P2) throughout the incident lifecycle Advocate service & support impact to technical..., roles, responsibilities & procedures are reviewed & enhanced where applicable Provide guidance to L1, L2 & L3 teams...
of contact for all high priority Incidents (MI, P1, P2) throughout the incident lifecycle Advocate service & support impact to technical..., roles, responsibilities & procedures are reviewed & enhanced where applicable Provide guidance to L1, L2 & L3 teams...
. L2 resources that Respond to customer support and incident requests Work on projects involving Firewall- Palo...Perimeter Services provides visibility and control of the network perimeter with continuous, global operational support...
or she has extensive related experience. b. Experience Has at least one (1) year of experience in Level 2 Application Support, Incident... required by the business Experienced with any ticketing system - Must have Customer oriented and Good communication...
or she has extensive related experience. b. Experience Has at least one (1) year of experience in Level 2 Application Support, Incident... required by the business Experienced with any ticketing system - Must have Customer oriented and Good communication...
or she has extensive related experience. b. Experience Has at least one (1) year of experience in Level 2 Application Support, Incident... required by the business Experienced with any ticketing system - Must have Customer oriented and Good communication...
or she has extensive related experience. b. Experience Has at least one (1) year of experience in Level 2 Application Support, Incident... required by the business Experienced with any ticketing system - Must have Customer oriented and Good communication...
The Role Perform customer support to client via telephone, chat, self-service tickets etc. Resolving the issues through... for issue resolution. Achieve target SLAs like response and resolution times by partnering within L1, L2 and L3 Support...
or she has extensive related experience. b. Experience Has at least one (1) year of experience in Level 2 Application Support, Incident... required by the business Experienced with any ticketing system - Must have Customer oriented and Good communication...
Incident Management a. Receives incidents from the L1's for resolution and support and works continuously with them.... e. In case of major or P1 incidents, L2 application support is expected to diagnose and to identify root cause and provide...
Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management Experience in... ticketing system Customer oriented and Good communication Language : Fluent in English (Written and Oral) d. Desirable Traits...
or she has extensive related experience. b. Experience Has at least one (1) year of experience in Level 2 Application Support, Incident... required by the business Experienced with any ticketing system - Must have Customer oriented and Good communication...
experience. b. Experience Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem... Experienced with any ticketing system - Must have Customer oriented and Good communication - Must have Language : Fluent in...
or she has extensive related experience. b. Experience Has at least one (1) year of experience in Level 2 Application Support, Incident... required by the business Experienced with any ticketing system - Must have Customer oriented and Good communication...
or she has extensive related experience. b. Experience Has at least one (1) year of experience in Level 2 Application Support, Incident... required by the business Experienced with any ticketing system - Must have Customer oriented and Good communication...
Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management Experience in... ticketing system Customer oriented and Good communication Language : Fluent in English (Written and Oral) d. Desirable Traits...
will be dynamic and involve: Application Support: L2/L3 support for eCommerce applications and L1/L2 support for ERP (Dynamics...French Application Support Analyst Introduction XtendOps are seeking a highly versatile Application Support Analyst...