Key Responsibilities: 1.Operational Support: Monitor, manage, and resolve L2-level production incidents and service... and infrastructure teams for root cause analysis and resolution. 2.Team Leadership: Lead and mentor the L2 production support team...
, and delivering exceptional client service. Key Responsibilities: Ticket Management - Manage and resolve Level 2 tickets based...Our client is a global leader in enterprise management solutions, dedicated to supporting convenience retail, petroleum...
Position Snapshot Location: Kuala Lumpur, MY Company: Nestrade (Nestle Regional Service Centre) Full-time Bachelor... as the escalation point for cybersecurity incidents requiring advanced and complex investigation at the L1/L2 levels. Provide...
within Premier Support, Lenovo's highest-level service offering for our commercial range of laptops, desktops, tablets, and smart... Australia and New Zealand. Over phone and email you will deploy advanced troubleshooting and exceptional customer service...
, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address... and provide level two (L2) support during analysis & investigations to identify the root cause. Critical incidents to CSIRT team...
to your local favorite around the corner. Job Overview: Due to our continued global growth, we are looking for exceptional L2... and infrastructure, troubleshooting issues and escalating issues to the wider SDS Support Team Management of Windows and Linux server...
Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure...'s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process...
. Ensure Service Support and Service Delivery processes are based on agreed Service Levels. End to end shareholder management... management, monitoring, security, performance, capacity, availability) 8+ years End User Service Engineering SME experience...
i.e. with appropriate performance and up-time applicable for the Service Level Agreements. Participate in design, implementation... and implement housekeeping routines. Monitor system and infrastructure service logs. Ensure that back-up operations are executed...
Deployment Microsoft Windows 10/11 Troubleshooting Microsoft O365 Troubleshooting. Service Now Change and incident management... Technologies. This is a L2/L3 role that will suit a high-performing individual who is methodical, inquisitive and has a passion...
architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities... to software policies Monitor and prioritize incident tickets received through bank standard ticket management system (ITSM...
and improvements and crafting self-help assets to broadly reach more customers. Coordinate with Service Desk and L2/L3 support teams.... A total of 8+ years of relevant IT experience (End user service management, Unified Communication & Collaboration, Teams...
that has a requirement of working as per respective team's arrangement. Specialist - Network Operations We will count on you to: Provide L2/3... Change and configure management of policies, troubleshooting, patching, capacity management and system upgrades to network...
support for SAP PI/PO or CPI in resolving L1/L2 incident management, responding within the SLA with respective business...). In general, he/she will oversee all aspects of incident management, including those that are targeted towards supply chains...
and provide L2 and L3 support to related incidents/service request/root cause analysis for Infrastructure Systems Requirements... and Capacity plans i.e. with appropriate performance and up-time applicable for the Service Level Agreements. Participate...
Job Description 1 - Cisco TAC Networking Support - L2 Security (Japanese/ Korean) Works for worldwide customers... you will have the opportunity to work with some of our largest customers across various domains, to support complex service requests...
Support. Job Overview: L2 Support Engineer role with expertise in shell scripting, PL/SQL, and application support hosted... services, and patch updates. 3. Incident and Problem Management: Analyze root causes of recurring issues and implement long...
about the role CASE MANAGEMENT FOLLOW UP AND RESOLUTION The L2 Network Engineer: Manage ticketing tool to track... handling and resolution of customer escalations. INCIDENT MANAGEMENT The L2 Network Engineer: To manage customer issues...
in system -Physical checking for alerts -Escalation to local L2 -Coordination with GCC -Coordination with TELCO -Onsite... availability status -Start Service -Monitor File transfer to/from vendor -Monitor in coming file transfer from host -Health...
in system -Physical checking for alerts -Escalation to local L2 -Coordination with GCC -Coordination with TELCO -Onsite... availability status -Start Service -Monitor File transfer to/from vendor -Monitor in coming file transfer from host -Health...