for technical support. · Documents, tracks, and monitors the problem to ensure a timely resolution. · Provides second-tier... support to end users for either PC, server, or mainframe applications or hardware. · Interacts with network services...
-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network services.... Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety...
for technical support. · Documents, tracks, and monitors the problem to ensure a timely resolution. · Provides second-tier... support to end users for either PC, server, or mainframe applications or hardware. · Interacts with network services...
calls, emails, and personnel requests for technical support. · Documents, tracks, and monitors the problem to ensure... a timely resolution. · Provides second-tier support to end users for either PC, server, or mainframe applications or hardware...