resolution- Engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope... department knowledge base- Conduct Peer mentoringand training of the Service Desk teamQualifications:- Associates degree...
Now, Remedy) or similar ticketing systems to manage and track incidents- Basic knowledge of ITIL, Service Desk metrics/SLA... and/or high priority problems they cannot solve to the appropriate support groups for resolution (L3 Agent, Manager...
:We are seeking a skilled Technical Support Specialist to join our Service Desk team. Based in Mexico and working onsite, this role... department under the guidance of the Service Desk Team Lead. Responsibilities:Technical Support & Troubleshooting: Provide real...
Service Desk Agent *Bilingüe* para EmpresaServicio Global IT MultinacionalZona a laborar:Felix CuevasInglés Avanzado...