advocate for the needs of our largest and most complex customers.Support client onboarding and issue resolution process...Direct message the job poster from Arcus, a Mastercard company.The Customer Delivery team is looking for a Manager...
. This individual will directly address technical issues, oversee case management, and ensure the efficient resolution of inquiries... ResponsibilitiesTechnical Issue ResolutionAct as the primary point of contact for dealership inquiries regarding vehicle diagnostics, tools...
and practices. As their first point of contact, provide effective and timely consultation/guidance to employees on issue resolution... demonstrate working knowledge of EAC, baseline and change control in terms of scope, budget, schedule and risk/ issue management...
- Partnering with IT on the resolution of any issues related to system processes - Support user acceptance testing for issue... and undertaking continuous improvements focused on user experience, process efficiencies, issue resolution and updates to solution...
with relevant ICPs/OPs. - Provide assistance in the form of issue resolution, as well as interpretation of relevant standards... requirements of the activity, the instructions of the line manager, and the procedures governing the activity - Perform technical...
to issue resolution.COMPETENCIES:Strong relationship management skills, with a focus on collaboration and partnership... into Global Application Operations, the AMER Regional Application Operations Manager is responsible for ensuring the stability...