and risk and control environment for coverage areas and identifies new risks. Audit Execution - Assists an IT Audit Manager... Recovery, and Incident/Problem Monitoring), as well as reviewing application-level processes and controls. Proficiency in...
and risk and control environment for coverage areas and identifies new risks. Audit Execution - Assists an IT Audit Manager... Recovery, and Incident/Problem Monitoring), as well as reviewing application-level processes and controls. Proficiency in...
will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset...’s, and SOPs. •Prepare reports and metrics on service desk performance, including incident trends, customer satisfaction, and team...
all incoming tasks and requests in the incident tracking system and document all actions, to include all follow up conversations... on-call duty Participate in projects and initiatives as directed by the Service Desk Manager Provide guidance and mentoring...
resilience. Our Vision: A world where organisations of all sizes have access to best-in-class cyber incident response... to compliance with our Leave Policy and the approval of their manager. Work-life balance - no scheduled internal meetings...
and requests in the incident tracking system and document all actions, to include all follow up conversations, status updates... duty Participate in projects and initiatives as directed by the Service Desk Manager Provide guidance and mentoring...
Department: Information Solutions Job Location: Manila, Philippines Reporting to: Regional IS Manager (Africa... and external knowledge bases. Test fixes to ensure an incident has been adequately resolved. Create help sheets, guides, and FAQ...
] Location: Manila, Philippines Main Responsibilities Guide clients through trips Work with operations manager to make... execution - no hitches with suppliers; incident management Qualifications / Experience Speaks excellent English; knowledge...
to help our user community deliver their day-to-day work effectively and efficiently. What You ll Own: Incident, Problem...&P Service Manager Collaborates with Functional Solutions Manager to ensure solutions would not impact other activities...
to help our user community deliver their day-to-day work effectively and efficiently. What You ll Own: Incident, Problem... on regular production activities Role accountabilities: Collaboration: Collaborates and communicates with F&P Service Manager...
on infrastructure reliability. The position reports to Global Operations Command Center Service Delivery Manager. Have the skills..., and Observability Concepts and Technologies Basic Knowledge on IT Incident Management process Basic Knowledge on Cloud Computing...
) - ISACA Certified Information Security Manager (CISM) - Certified ISO 27001 Lead Implementer List B: ISACA Certified..., patch management, vulnerability management, configuration management, incident response etc. Experience with software...
, and a willingness to work in a fast-paced, changing environment with experience in various technologies and equipment. Handle incident... scripting. Good understanding in SailPoint Access governance technology, Novell Sentinel log manager products. Good knowledge...
across environments. Implement monitoring, logging, and alerting solutions to ensure proactive incident management and resolution... for internal and external systems with Hashicorp Vault, Google Secret Manager, or something similar Strong scripting...
following: Participate in incident restoration as next level support to help identify, detect and provide solutions... (RCA) documentation, following the set template and turnaround times Closely coordinate with Service Level Manager (SLM...
of the process of incident/ accident prevention and incident/ accident reporting Participates in the preparation of work... and collates records in the event of a potential insurance claim Report any misconducts to your Line Manager e. g. a subcontractor...
. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level... with remotely; keeps the team and the direct Manager informed and updated of progress in dealing with an issue and escalate key...
for driving ITIL-based problem and incident management processes for Directories either in an escalation capacity or through.... Your team This role reports to IT Operations Manager responsible for Active Directory Global Support Team located in three...
Information Security Manager and the Global Information Security team on local projects. Come be a part of our team – you’ll... Filtering, DLP, IDS/IPS, FIM and Incident Response and associated tool sets Experience with designing, developing...
: Incident, Problem, and Change management based on ITIL common practice Facilitating Oracle Upgrades Testing of Issues in... and communicates with F&P Service Manager Collaborates and communicates with F&P Configuration Specialists Collaborates...