Senior Major Incident Manager About Us: We are the tech company with people at heart. At Advania, we believe in... delivering transformational IT services. Position Overview: We are looking for a Senior Major Incident Manager...
Senior Major Incident Manager About Us: We are the tech company with people at heart. At Advania, we believe in... delivering transformational IT services. Position Overview: We are looking for a Senior Major Incident Manager...
The Incident and Problem Manager is a key member of the operational support team with a long-term focus on avoiding... Requirements · Strong background in Incident Management in an IT managed service environment · Understanding of IT...
Incident & Change Manager - RondeboschFull job descriptionIncident and Change Manager – Cape TownYou... will be responsible for leading recovery of high priority incidents, running post incident reviews, tracking action items to closure...
Incident & Change Manager - RondeboschFull job descriptionIncident and Change Manager – Cape TownYou... will be responsible for leading recovery of high priority incidents, running post incident reviews, tracking action items to closure...
for attacks, intrusions and unusual, unauthorised or illegal activity Investigate security alerts and provide incident response... with fluctuations in workloads Knowledge of industry best practice, and incident management disciplines and networking principles...
Investigate incidents and communicate findings and possible solutions timeously Complete incident reports and submit such to the...
and where required, escalating the incident to our Level 2 or Level 3 technical teams, ensuring high levels of customer are. Triage all new support... and patch management dashboards etc. to identify issues of concern, taking action to create a support incident on behalf...
and incident reporting procedures Stay updated on policies, processes, and compliance requirements Attend and enforce training...
compliancy. Facilitate the resolution of service disruptions and incidents by following established incident management..., incident trends, and key metrics to support decision-making and continuous improvement efforts. Communicate effectively...
compliancy. Facilitate the resolution of service disruptions and incidents by following established incident management..., incident trends, and key metrics to support decision-making and continuous improvement efforts. Communicate effectively...
security risks and vulnerabilities. Incident management and response – Develop, maintain and test an incident response plan...
runs smoothly Investigate incidents and communicate findings and possible solutions timeously Complete incident reports...
. Continuously evaluate incident priorities to ensure consistent adherence to service level agreements (SLAs). Provide support...
Investigate incidents and communicate findings and possible solutions timeously Complete incident reports and submit such to the...
, and a friendly approach to delight clients. Continuously evaluate incident priorities to ensure consistent adherence to service...
and procedures. Report any unsafe or unhealthy situation to the employer. Report any incident to the employer. Comply with health...
are completed. Maintain up-to-date documentation, including incident reports and high severity communications, stored centrally...
and observation for review by line management Facilitating the incident investigation processes...
for assistance from users requiring assistance with catalog of services requests. Logs and tracks calls using incident and problem...