and custom scripting Creation and customization of the core applications such as ITSM, CMDB, Service Portal and Service Catalog... following Incident Management Problem Management Change Management Release Management Service Request Service Portal...
Service Analytics o Integration experience with other event management tools using SNMP & API's o Knowledge of Cloud... with ITSM tools like Service Now and Remedy o Zenoss core previous experience is an advantage o Knowledge of basic Windows...
) is an advantage Experience with business continuity and relevant documentation (TRRDs) Experience with Service Level Management... (SDLC + ITSM)...
· Must have experience on below following BMC components: o BMC ITSM (Incident, Problem, Change, Knowledge, Asset Management Modules...) o BMC Atrium CMDB and AI o BMC Service Request Management o BMC Service Level Management o BMC Analytics for BSM...
and understanding of Event Management process & Manager of manager functionalities, Alarm Enrichment Service Impact creation... and the environment. · ScienceLogic EM7 API Integration wrt to ITSM Service Now/ BMC Remedy/HPSM etc and other Element...
success factor etc.) · Should have experience in Active Directory and ITSM tools (Service now) · Should have experience... an Identity Management Practice Lead to support our Identity Governance and Administration (IGA) practice. This position...
across ITSM and other modules • Product Management skills • Exposure to clients across a variety of industries and domains...What success looks like in this role: Business Development: • Core Knowledge of ServiceNow Platform, ITSM, HR...
. * Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes. * Must have experience... with the Service Catalog module and creating custom applications. Experience creating request forms, developing integration...