, service request fulfillment, and other IT service management processes. - Co-manage the backlog with the Product Owner..., and optimization of ServiceNow solutions to support our telecom service offerings. The mission of Senior Business Analyst...
stability of Ansible automation platform and secure the SLA of automation service • Collaborate with cross-functional teams... Ansible Specialist certification Bachelor's Degree in information management, computer systems or similar 3+ years...
Line of Service Advisory Industry/Sector Not Applicable Specialism Cybersecurity & Privacy Management Level... strategies to harness the benefits of their current technology or by integrating new enterprise systems. The Service...
relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management..., Service Level Management, CMDB/Asset Management and Reporting business solutions Support Remedy integrations with LDAP, SSO...
) is an advantage Experience with business continuity and relevant documentation (TRRDs) Experience with Service Level Management... (SDLC + ITSM) Experience with domain driven design, distributed systems and microservices is an advantage Experience...
of experience working in IT service management, or a similar role. Strong knowledge of IT service management software including... ITIL and ITSM. Good understanding of general datacenter technologies. Experience working with IT systems and software...
Understanding on what is ITAM and CMDB. Using Service Now for Asset management. Used Flexnet for CMDB and Service... now for ITSM. Good exposure to all asset profile types. Very good exposure to end to end Asset lifecycle tracking. Asset...
to unearth specific AIOps/DigiOps and Service management problem areas · Lead and conduct deep-dive AIOps/DigiOps IT tools... on AIOps/DigiOps IT tool implementation initiatives Experience – Essential · Exposure on AIOps/DigiOps tools, ITSM...
: Sr Consultant – Servicenow ITSM Job Role: E Line of Business: Global OUC: JOJ Reports to and their Job Role: Lead... for all delivery led activities that support the Client Complex Contracts for ServiceNow ITSM (inc New Business and Complex Contracts...
and end point compliance in IT with Service support and delivery experience. • Technical knowledge on Patch management... management for deliveries • Knowledge related to ITSM & IT Asset Management....
: Sr Consultant – Servicenow ITSM Job Role: E Line of Business: Global OUC: JOJ Reports to and their Job Role: Lead... for all delivery led activities that support the Client Complex Contracts for ServiceNow ITSM (inc New Business and Complex Contracts...
management service using OpsWorks Create and spin off resource instances using Cloudformation... Code Management (SCM) using tools, e.g. Github (with Git workflows) / Bitbucket Enable software build and deploy using...
on Backup & DR solutions. Knowledge of ITSM and ITIL frameworks Change Management, Incident and Problem Management.... services to the client base and coordinates cross-team interactions to ensure service levels are maintained. Strong knowledge...
of IT Service Management (ITSM) frameworks . · Configuration of functionalities according to the best process & practices... modules - · Incident Management · Problem Management · Service Request Management · Change Management · Integrate...
JD ID JD_CISMFG_DC_License Mgmt Role (L1/L2/L3/Service Lead/Tech Lead/Architect) License Mgmt Lead Position... working on ITSM tools - BMC Remedy and ServiceNow. Reporting using MS Excel Technical skills (Required - Nice to have) ITIL...
and understanding of Event Management process & Manager of manager functionalities, Alarm Enrichment Service Impact creation... and the environment. · ScienceLogic EM7 API Integration wrt to ITSM Service Now/ BMC Remedy/HPSM etc and other Element...
Detailed JD- · Developing and supporting of Service Now applications including ITSM modules and catalogs...-CMDB, Event Management and Integration. Job Location- PAN India Yrs of Exp-4+Yrs...
Management) Service Request Service Portal/Service Catalog and User Set up Experience in setup of Configuration Management... platform that includes the following Project portfolio management (more focused on Resource Management and Demand...
processes. 3. Infrastructure Management: Manage and maintain service availability and ensure resources are optimally... Management: Manage cost optimization strategies and keep the budget under control. 8. Cloud Service Delivery: Manage smaller...
etc. Integration experience of Splunk with ITSM Solution viz. Service Now is required for automating incident management workflows... and environment health reviews. Assists Project Manager with project and program management including: Governance Plan, Customer...