is a plus. Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management. Experience in using ticketing tools such as service..., and problem resolution. Familiarity with server management and monitoring tools. CCNA or CCNP certifications...
organization is focused on the delivery and operation of shared cloud operational services and IT Service Management (ITSM...) integration for use by IBM Cloud and non-Cloud service teams. The OSS Platform Development team is composed of highly skilled...
software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San... Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years...
/ITSM service management practices, specifically incident management, change management and problem management. Capability..., OTDS, Change Management, Troubleshooting. · Add ons: Admin skills, upgrade skills, StreamServe web components, SAP...
organization is focused on the delivery and operation of shared cloud operational services and IT Service Management (ITSM...) integration for use by IBM Cloud and non-Cloud service teams. The OSS Platform Development team is composed of highly skilled...
Device management, ITSM & Neurons. Influence and drive the technical vision of our systems. Explore areas for integration... to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse...
: Specialist, IT Primary Skill: Support ServiceNow and ITSM tools in relation to Incident Management, Problem Management..., Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management...
Device management, ITSM & Neurons. Influence and drive the technical vision of our systems. Explore areas for integration... to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse...
Device management, ITSM & Neurons. Influence and drive the technical vision of our systems. Explore areas for integration... to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse...
technologies. IT Service Management (ITSM) expertise: Demonstrate proficiency in frameworks like ITIL , Incident, Request..., and Change Management. for effective IT service delivery. Windows domain & Cloud Proficiency: Possess a Strong knowledge...
Device management, ITSM & Neurons. Influence and drive the technical vision of our systems. Explore areas for integration... to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse...
9001, ISO 13485, EU MDR, FDA, Information Security-ISO 27001, GDPR etc.) Expertise in Service Lifecycle Management... and normative requirements for organization (including tailoring of processes as appropriate) Quality Management System...
(PostgreSQL) Tools: SSMS/Enterprise Manager, Query Analyzer, DBArtisian, Putty, ITSM,, Service now Autosys, UC4, Excel... management systems, ensuring that our systems are always running at peak performance. You'll also be responsible for managing...
. Experience with ITSM Service now tool and Dynatrace will be added advantage Self-motivated to initiate actions... (Scrum /Kanban). Understanding of ITIL Process guidelines, with specific focus on Service Operations and Incident Management...
· Management of onsite vendors - During implementation activity and day after support. · Escalation point for network... implementation issues - Telco, Cabling, and Managed Service Vendor · Analyze/solve application -related problems - Use advanced...
, TSM (Telecom Service Management module or its predecessor -CSM/ITSM), FSM (Field Service Management), GRC (Governance..., Risk and Compliance), TSOM (Telecom Service Operations Management or its predecessor ITOM) and AI/ML plugins, Integration...
API's such as TMF622, TMF641, TMF640. Hands-on experience on integrations such as FSM, ITSM, Event Management.... Experience with CSM, Order management, ITSM will be an add-on. Hands-on experience on Flow Designer, Integration hub, REST...
's such as TMF622, TMF641, TMF640. Hands-on experience on integrations such as FSM, ITSM, Event Management. Experience with CSM, Order... management, ITSM will be an add-on. Hands-on experience on Flow Designer, Integration hub, REST messages, SOAP messages...
with CMDB, Incident, Problem, Change, DWP and Knowledge Management. Creating and maintaining technical documentation.../Service Modelling in Discovery Reviewing created models with the stakeholders Discovery and CMDB Data sync...
in areas - HRSD, ITSM, and Custom application development Mandatory Skills: Experience with the ServiceNow HR Service... Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub...