Collaborate with the ITSM Problem Management team for service improvement Issue Severity Level Incident Pages (SEV) using... and long-term remediation actions Analyze SEV level ITSM tickets to identify incident trends Collaborate with Problem...
Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client... Center Configuration Manager, ADUC) Working knowledge of PC technical support, systems administration, networking, Windows...