. Ability to prioritize tasks effectively and prioritise multiple projects concurrently. Experience with IT service management (ITSM) tools...
across other End User Systems operations engineering functions to drive improvements. ITSM Expertise - Lead transformational... initiatives to improve ITSM practices within the organization and provide guidance on best practices. Budgeting and Cost...
across other End User Systems operations engineering functions to drive improvements. ITSM Expertise - Lead transformational... initiatives to improve ITSM practices within the organization and provide guidance on best practices. Budgeting and Cost...
patterns as needed Lead projects and integrate ServiceNow with external systems using REST, SOAP APIs, and web services... and Discovery, data modeling, ITSM processes, and cloud platforms (GCP, AWS, Azure) Proficient in scripting and automation...
: ITOM, ITSM, CSM, SPM, MCO, WSD, & HRSD. Strong proficiency in JavaScript, HTML, CSS, and other web technologies... a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development...
: ITOM, ITSM, CSM, SPM, MCO, WSD, & HRSD. Strong proficiency in JavaScript, HTML, CSS, and other web technologies... a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development...
digital environment and help us lead the global energy transition. An IT career at Chevron offers you the opportunity... development and other programming language Good foundation in ITSM, and Agile processes & tools a plus Solid analytical...
tickets are managed and supported appropriately till closure Work to meet SLAs and escalate to your Team Lead/Manager when... certified to the VCA or VCP level in a recent version of VMware v7 or v8 Additional tools experience (ideally): Using ITSM...
supports incident trend analysis to identify opportunities for improvement. Position Responsibilities Team Leadership: Lead... and interpersonal skills Familiarity with the ITIL framework and best practices in IT Service Management (ITSM) Ability to work...
are performed efficiently and effectively. Assist Management with ad hoc requests, as required. Lead technical incidents.... Perform proactive customer alert management and event logging in ITSM tool to help ensure appropriate levels of service...
, and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM and HR product capabilities... to serve our customers who care so well for us. Key Responsibilities Lead/participate in workshops to gather business/technical...
and improve identified business areas for the right candidate: Employee Service Portal ITSM HR Module CMDB Reporting Non-IT..., and training as needed - to junior or mid-level ServiceNow resources. Able to lead meetings or calls, stand and provide a smart...
: Lead and mentor a team of Problem Managers, providing guidance, support, and coaching Foster a collaborative and high... and best practices in IT Service Management (ITSM) Ability to work effectively in a fast-paced and dynamic environment Experience...
that these are performed efficiently and effectively. Assist Management with ad hoc requests, as required. Lead technical... and critical issue model. Perform proactive customer alert management and event logging in ITSM tool to help ensure appropriate...
Work to meet SLAs and escalate to your Team Lead/Manager when you are unable to meet SLAs or undertake assigned work... a recent version of VMware v7 or v8. Additional tools experience (ideally): Using ITSM platforms including Cherwell...
of the lead country Assures compliance with Lexmark and Customer’s HR, procurement, legal, financial, ethics and government... or other business process improvement methodology preferred Project Management certification preferred ITIL / ITSM experience...
Lead/Manager when you are unable to meet SLAs or undertake assigned work. Contribute to the development of our services.... Additional tools experience (ideally): Using ITSM platforms including Cherwell and Service Now (SNOW) ScienceLogic (SL1...
for IT Service Management JOB PURPOSE: The Senior ServiceNow Analyst will support IT Service Management (ITSM) operations... ServiceNow configuration and administration to optimize ITSM processes and workflows. Assisting in the resolution of technical...
Improvement (CSI) initiatives. Lead and facilitate the major incident management (MIM) process, acting as a central point.... Provide training and guidance to Technology & Transformation team members on IT Service Management (ITSM) processes and tools...
processes and practices. Our focus is to ensure that our ITSM processes are fully integrated and aligned across our teams... us deliver success for our ITSM process design and improvement initiatives. The Role Establish and manage the team's Service...