Description The ITSM & ServiceNow Program Manager will report to the Identity Platform Architecture & ITSM Manager... and oversee the ServiceNow Platform and integration of ITSM processes for UHIT and non-UHIT stakeholders. This role...
and adherence to Service Level Agreements (SLAs). Manage daily Incident and/or Requests queue from an ITSM tool by accurately...
and adherence to Service Level Agreements (SLAs). Manage daily Incident and/or Requests queue from an ITSM tool by accurately...
System (ITSM) to create, document, update, and resolve tickets Escalating fully documented tickets to the GTSC escalation...
. Job Description: CMCI is looking for ServiceNow ITSM developer resource to augment LAUSD ServiceNow team in the implementation IT Service... Management (ITSM). LAUSD has implemented ServiceNow CSM module and will expand to use of ServiceNow ITSM to manage IT related...
, reschedule flights/bags and reroute in system, collect and log information (within for example ITSM tools and/or CMMS systems...