: Ability to work with antivirus, anti-malware, and endpoint protection solutions to maintain secure systems. Incident Response... Awareness: Basic understanding of incident response procedures and knowing when and how to escalate potential security issues...
, and tablets. IT Service Management: Manage the department's IT Service Management (ITSM) solutions, ensuring seamless... to ITIL best practices across incident, problem, change, and service management. Technology Transformation: Lead initiatives...
implementations. Experience with development and implementation of ServiceNow ITOM and ITSM modules - Incident Management, Problem..., developing, and optimizing ServiceNow ITSM capabilities within the platform. Responsibilities: Provide technical...
development methodology (Preferred) and exposure to IT Service Management (ITSM) specifically Change Management and Incident... financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing and Prime Services divisions...
for the execution of projects and incident resolution utilizing standard company procedures and best practices. PRINCIPAL... and/or escalations are in place to facilitate resolution. Escalates issues to IT Management team as needed to ensure timely customer...
, INFOSEC policies, and configuration management processes, ensuring audit readiness. Provide input to CMMC documentation... Policies and Procedure, Risk Assessment Report, and Configuration Management (system baselines, change management...
reference. Utilize ITSM tools like ServiceNow or Zendesk for incident, request, and problem management. Provide remote support to assist..., DNS, VPN)-Intermediate, Hardware Troubleshooting-Advanced, ITSM Tools (ServiceNow, Zendesk)-Intermediate, Remote Support...
and incidents in an incident management system. v. Provide a high level of customer service to end users on a daily basis ix.Provide... (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools iv. Log and route service requests...
, configuring core Service Now modules including Service Catalog, Incident/Problem, Asset Management, Reporting, and Configuration... and experience with ITSM (IT Service Management) practices. Knowledge and experience with Configuration Management Database (CMDB...
Infrastructure Library (ITIL) with specific experience in Incident & Problem Management Ability to express complex technical... capabilities and technology Develop and maintain standard site management and disaster contingency plans and verify that these...
, including Incident Management, Problem Management, and Change Management. Responsibilities: The position represents... Management Solutions in IT Infrastructure with expertise in the ITSM suite Experience in Administration of a ServiceNow instance...
. Engage with ITSM functions (Change Management, Incident Management, Problem Management, Request Management) to align... orchestration. Practical understanding of ITSM processes, including Change Management, Incident Management, Problem Management...