environments and global deployments Comfortable interacting with all levels of management Working knowledge of ITIL incident... to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction...
with all levels of management Working knowledge of ITIL incident, problem and release management process and procedures... to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction...
identification, troubleshooting and resolution Experience with the incident, change and problem management disciplines... the needs of a business within required SLAs Prepare for new or changed services, management of the change process...
using Tanium or similar tools to identify and resolve issues proactively. Troubleshooting and Incident Management...About PrePass PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re...
security, vulnerability management, incident response, security architecture, and risk management. Proven ability to lead... security through process resiliency. Risk Management: Lead the identification, assessment, and mitigation of cybersecurity...
Incident Management, Escalation management, Problem Management, and other demanding cross-functional processes to effectively... Enterprise. Applies project management skills, lean-six-sigma and other methodologies to find ways to meet emerging needs...
to contribute to major incident management, root cause analysis, corrective and preventive actions, and lessons learned actins... Management / CMDB ITSM and IT Support Personal computer, printer, copy machine and other general office equipment. Proficient...
and incident management as needed Provide training and expertise to team members and stakeholders About You Bachelor’s degree... management tools, such as Microsoft Azure DevOps Server (ADS) or QuickBase Experience with an IT service management (ITSM) tool...
, Smarsh, Mattermost, Integrated Research, and Red Hat Experience with the incident, change & problem management disciplines..., management of the change process and the maintenance of regulatory, legal, and professional standards Manage and support...
prototyping, incremental, synchronize and stabilize and DevOps) Understanding and knowledge of IT service management (ITSM... management, application development, middleware, database management and security Experience with implementing Oracle Cloud...
knowledge, self manage and execute on our incident handling processes to keep our IT services running optimally for our users..., and problems according to an ITIL/ITSM framework. Demonstrated experience supporting devices and peripherals running on Windows...
and services. Lead incident management and disaster recovery efforts for cloud systems. Collaborate with cross-functional teams... and incident management in cloud environments. Hands-on experience with modeling languages such as UML and ArchiMate. Experience...
to cloud infrastructure and services. Provide support for incident management and disaster recovery Skills Expertise...) Understanding and knowledge of IT service management (ITSM) and information technology infrastructure library (ITIL) Hands...
and ITSM modules - Incident Management, Problem Management, Configuration Management. This position is contingent on funding... understanding of ServiceNow required. Advanced level programming skills. A fundamental understanding of ITSM, ITIL and CMDB Ideal...
environment and Vulnerability Management related requirements/needs; Engage with Federal Leadership and counterparts to identify... Vulnerability Management related gaps, to include the creations and/or updating of relevant documentation; Engage with system...
for organizational efficiencies which include development of tools, asset management (HW/SW) for LCM and property accountability..., bug tracking and resolution through ITSM, maintaining the web application server and SharePoint site collections...
in creating, maintaining, and reporting various ITIL/ITSM process area metrics, including but not limited to: Request, Incident... in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art...
for organizational efficiencies which include development of tools, asset management (HW/SW) for LCM and property accountability..., bug tracking and resolution through ITSM, maintaining the web application server and SharePoint site collections...
flows. Expert familiarity in one or more 20.x ITSM applications including Incident Management, Remedy Knowledge Management... Remedy, Communication, ITSM, Time Management Certifications: None Experience: 5 + years of related experience...
and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating..., supporting, and promoting CCHC Pillars of Excellence. Functions as an information systems management consultant to senior...