role in managing and improving the IT change management processes. The role ensures that changes to IT systems... to Partnership members. Responsibilities: ▪ Oversees the end-to-end IT change management process, ensuring changes to systems...
ServiceNow IT Service Management (ITSM) modules, such as Incident, Problem, Change, Request, and Knowledge Management. Ensure... candidate will have experience in ServiceNow administration, a deep understanding of ITSM best practices, and a passion...
), and support IT Service Management (ITSM) processes. This position is critical to the effective management and maintenance of the... using tools like ServiceNow Discovery, SCCM, or similar. Collaborate with ITSM process owners (e.g., Change, Incident...
/customer support, incident management, and trouble resolution for all IT services, computing platforms, and wireless devices... to all incident escalation tickets that are unable to be resolved by Tier 1 personnel. Responsible for daily operations and health...
Portal (HTML, CSS, AngularJS, SASS, Bootstrap) Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident...’s capabilities Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC...
, Incident Management, Cyber Security and others to ensure resiliency and availability of key client digital IT assets... maintenance, software maintenance, etc. Work closely with clinet IT Service Management team to follow ITIL / ITSM service delivery...
Active Directory. Uses ticketing system to log all actions related to incident and service request resolution. Escalates... in configuration management database (CMDB). Assists users on deployed endpoint technologies. With direction, performs...
to technical and operational support. Utilize the ITIL framework in the areas of incident, change and problem management services...Job Description: POSITION SUMMARY The Technical Analyst I, under Management supervision and guidance is responsible...
. Provide support for incident management and disaster recovery Skills Expertise in cloud computing concepts...) Understanding and knowledge of IT service management (ITSM) and information technology infrastructure library (ITIL) Hands...
to Network, Security & Compute system events Participate in Incident Management, Problem and Change Management You’ll...: Participate in the management and monitoring of all cloud infrastructure, including weekend deployments of production and OS...
and virtualized environments Ability to utilize an ITSM system for change and incident management Must have experience providing end... leadership -follow management guidance and adherence to policies Experience and Skills Experience working in windows...
LIfecycle Management (Tenable / Prisma) Infrastructure as code, SAST / DAST scanning, Cloud Security, ITSM, DLP/DRM capabilities... (Symantec / Veronis) Collaborate with cross-functional teams to design and implement identity management solutions that align...
, and Azure ARM. Proficient with ITSM\ITIL practices such as service management, change management, incident management..., and large-scale modern system design. RESPONSIBILITIES Practice sustainable incident response and blameless postmortems...
LIfecycle Management (Tenable / Prisma) Infrastructure as code, SAST / DAST scanning, Cloud Security, ITSM, DLP/DRM capabilities... (Symantec / Veronis) Collaborate with cross-functional teams to design and implement identity management solutions that align...
Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management..., service request management and change management infrastructure support for all Managed Services customers. Roles...
to hear from you! In this role, you will: Drive end-to-end ownership of event, incident, problem, and change management.... Strong familiarity with modern observability tools, incident management platforms, and automation technologies. Exceptional...
issues affecting technology services. Follow the Information Technology Infrastructure Library (ITIL) framework for incident... management, ensuring consistency in handling and resolution. Provide timely updates and feedback to end users and collaborate...
& Management Office (NCDSMO) Raise the Bar (RTB) compliance Duties: Establish/maintain a comprehensive ECDS Operations... objectives, including: Staff Management that enables efficient employee onboarding, offboarding, training, daily monitoring...
-functional Information Technology team of Architects, Network Support, Incident Management, Cyber Security and others to ensure... Services (ICS) Specialist will work alongside a talented team of professionals accountable for the lifecycle management...
part of a larger cross-functional client Information Technology team of Architects, Network Support, Incident Management... maintenance, etc. Work closely with client's IT Service Management team to follow ITIL / ITSM service delivery models. Skills...