Operations and IT service management (ITSM), including familiarity with practices such as configuration management, change... management, and incident management. Demonstrated, in-depth knowledge of LAN/WAN support and engineering design for voice, data...
testing and employee communications. Ensure team monitors and responds to End User Computing incident and service requests..., using the System Center Service Manager (SCSM) IT Service Manager (ITSM) platform. Manage the installation...
with all levels of management Working knowledge of ITIL incident, problem and release management process and procedures... to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction...
Qualifications: Minimum of three years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC... on all services performed Update system of record for delivery Incidents and Requests Update asset management information for assets...
Agreements on all services performed Update system of record for delivery Incidents and Requests Update asset management... knowledge share Basic Qualifications: Minimum of three years’ experience in End user support-Desktop support-ITSM...
and SLAs, leading incident management efforts, and providing hands-on technical expertise. The ideal candidate... with stakeholders to align IT services with business needs Incident Management: Lead incident management efforts for rapid response...
Qualifications: Minimum of three years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC... Agreements on all services performed Update system of record for delivery Incidents and Requests Update asset management...
and Maintenance (O&M) support for all incident management events and outages. Collaborate with IT staff on projects and initiatives... and software can be maintained with minimal training. Working knowledge of Service Now or similar IT Service Management (ITSM...
access controls and administration to SOX systems Incident, problem, and change management in Enterprise ITSM systems... systems, mobile device management, and providing technical oversight through third-party service desks. Required Skills: 5...
, incident management, and automation. Improve IT Infrastructure and Operations Management by defining and measuring AIOps... tools with IT operations management (ITOM) and IT service management (ITSM) systems, service desk, change management...
expectations. Through the incident & problem management process owner, conduct root cause analysis/post mortem meetings... Major Incident Management function. Through the change management process owner, manage and drive the change management...
including alert monitoring, threat detection, incident response, security infrastructure management, and system and architecture.... This role demands knowledge of security ecosystems (ex. SIEM, SOAR, ITSM, EDR, IPS/IDS, Active Directory, DNS, IAM/PAM...
including alert monitoring, threat detection, incident response, security infrastructure management, and system and architecture... demands knowledge of security ecosystems (ex. SIEM, SOAR, ITSM, EDR, IPS/IDS, Active Directory, DNS, IAM/PAM...
technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service... offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration...
Portal (HTML, CSS, AngularJS, SASS, Bootstrap) Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident...'s capabilities Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC...
including alert monitoring, threat detection, incident response, security infrastructure management, and system and architecture.... This role demands knowledge of security ecosystems (ex. SIEM, SOAR, ITSM, EDR, IPS/IDS, Active Directory, DNS, IAM/PAM...
also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk... and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps...
in management and monitor the IT infrastructure applications, overseeing incident and problem management. Drive continuous... ITSM tools and methodologies to enhance service quality and customer satisfaction. Additionally, this role involves...
. Experience integrating 3rd party measurement, monitoring, incident management, and reporting software with ServiceNow... with the following ServiceNow Products: ITSM, CMDB, PPM, FSM, CSM, AppDev Engine preferred. Scripting in various areas...
, risk management, and compliance frameworks Proficiency in using ITSM software for IT service management processes... the IT team, and technology initiatives. The IT Manager will be instrumental in leveraging Jira Service Management (JSM...