and configure SMAX modules (e.g., incident, problem, change, asset, and request management). o Customize forms, workflows... Management 3. Agile ALM Tools Roles:- 1. Oversee the configuration and upkeep of the SMAX system to ensure its functionality...
Service Management (ITSM) Strong understanding and experience with IT service processes (e.g., incident and change management... Automation X (SMAX) platform to support the organization's IT service management (ITSM) needs. This role includes customization...
configuration management database and service observability & alerting. As our customer continues to expand and rely more heavily... operational efficiency and minimizing risk. The challenge of maintaining an accurate, up-to-date Configuration Management Database...
also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk... and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps...
Service Management (ITSM) or related modules. ServiceNow Certified Application Architect (CAA) or Certified System Architect... /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update...
inside of ISD provides enterprise IT services to the Laboratory community including the configuration management database... Laboratory as the IT infrastructure & processes matures. We are looking for a Configuration Management Database (CMDB...
Service Management (ITSM) Strong understanding and experience with IT service processes (e.g., incident and change management... Automation X (SMAX) platform to support the organization's IT service management (ITSM) needs. This role includes customization...
testing and employee communications. Ensure team monitors and responds to End User Computing incident and service requests..., using the System Center Service Manager (SCSM) IT Service Manager (ITSM) platform. Manage the installation...
. Engage with ITSM functions (Change Management, Incident Management, Problem Management, Request Management) to align... orchestration. Practical understanding of ITSM processes, including Change Management, Incident Management, Problem Management...
in Pennington, NJ. This is a 12 + month contract position. Responsibilities: Cover batch, business, incident, and problem... such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports Provide timely and accurate user notifications...
In-depth experience with enterprise-level support tools, ticketing systems, and ITSM practices (ITIL knowledge... a plus). Ability to lead root cause analysis and post-incident reviews, providing actionable insights and solutions. Excellent verbal...
. Familiarity with ServiceNow ITSM tool and automating incident creation. Knowledge of ITIL frameworks and best practices... in lowering incident volumes, improving workstation performance, and enhancing the overall end-user experience. Essential...
. Focuses on Incident, Problem, and Change is responsible for the ownership and management of these processes Lead major... incident calls, conduct problem management meetings, and drive process and policy adaptation within the support teams...
effective management reporting Release implementation and enforcement of change management policy Major Incident management... and Problem Management Requirements: Linux ITIL Certification or performed in a role that demonstrates application of the...
and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests..., Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc., ITSM ticketing tools such as Ivanti, ServiceNow etc., User password...
our Digital Transformation Journey. In this role you will be responsible for IT Service Management (ITSM) and IT Operations... management, and security policies. Providing both technical and thought leadership for integrations and development of ITSM...
, and Monitoring & Alerting tools. Ensure 24/7 availability aligned with defined SLAs and SLOs, and lead efficient incident management... emphasis on Core Application Integrations, API Management, and Business Process Management (BPM). Leveraging your extensive...
for the deployment of multiple IT practices that may include and not limited to Incident Management, Request Management... but not limited to Incident, Change, Problem, Request, Asset, Configuration, and Knowledge Management. Consistently exceeding...
in solution oriented discussions. Additional daily responsibilities will involve ticket queue and incident management, SLA... and management Understanding of IT Service Management (ITSM) best practices and processes Strong understanding of technology...
Desk, Incident, Problem, and Change Management preferred...; Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user account management...