are categorized and are approved as per the defined Process based on the Change category - Standard, Normal, Expedited, Emergency... potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit...
migration understanding Process affinity and strong process orientation Experience in working with cross-cultural teams.... Capacity to continuously acquire new knowledge in an independent, proactive way Having ITIL knowledge and/or certification...
. Experience with ITIL processes, including incident, problem, and change management. Familiarity with automation tools... and techniques to streamline issue resolution. Certifications (Preferred): ServiceNow Certified System Administrator (CSA). ITIL...
Strong knowledge on edge computing especially from automotive and connected vehicles solutions. Experienced in establishing ITIL based..., across the organization and within complex contexts Experienced in establishing ITIL based standard processes and managing...
Process affinity and strong process orientation Experience in working with cross-cultural teams or individuals. Solid know... in an independent, proactive way Having ITIL knowledge and/or certification is plus. Any Certification on Hyperscalers such as Azure...
Process affinity and strong process orientation Experience in working with cross-cultural teams or individuals. Solid know... in an independent, proactive way Having ITIL knowledge and/or certification is plus. Any Certification on Hyperscalers such as Azure...
with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team... closed Outputs Expected: Monitoring: * Understand Priority and Severity based on ITIL practice. Understand agreed SLA...
member of the GIS End User Services function, based out of our India Office reporting to the regional Manager... & VPN, MFA, UAM, Software & Hardware Asset Management. Experience working in an ITIL environment Knowledge of Windows, Mac...
and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge... with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3...
Job Req ID: Posting Date: Function: Location: Salary: Why this job matters The Software Engineering Manager... technical documentation, operational runbooks, and process guidelines. Work closely with compliance and audit teams to ensure...
Reports to the IT Service delivery manager. Provides post-sale support services to customers to coordinate and execute... applications Maintain accountability for the technical components of the solution and work with the Project Manager to ensure...
to IS Compliance Operations Manager Your role and responsibilities In this role, you will have the opportunity to establish... knowledge of industry framework, standards and practices (COBIT, ITIL, CMMI, ISO 2700x, etc.) Strong analytical skills...
Incidents and ensuring to communicate effectively throughout the process, defining a clear plan to mitigation / resolution... accountability (including Incident management / Major incident management) Experience utilizing and implementing ITIL Framework...
their potential applicability and impact on the organization. Identify opportunities for process improvements, automation... in various follow-up meetings (daily, weekly) Ensure clear reporting and give visibility of your work to your Manager and direct...
Manager At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive... and services to Fortune 500, privately held and government-like entities. The Major Incident Manager / Outage Manager...
their potential applicability and impact on the organization. Identify opportunities for process improvements, automation... in various follow-up meetings (daily, weekly) Ensure clear reporting and give visibility of your work to your Manager and direct...
their potential applicability and impact on the organization. Identify opportunities for process improvements, automation... in various follow-up meetings (daily, weekly) Ensure clear reporting and give visibility of your work to your Manager and direct...
Service Desk Manager to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate... service desk performance including complaints and plaudits. Process Improvement and Compliance: Develop, document...
and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge... with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3...
of services across our organization. You will report to the Manager, of Command Center Operations. We are primarily... of incidents and responses, providing regular reports and updates to management. Who We Want Detail-oriented process improvers...