Required: · At least 6 Months experience in a customer service or customer facing role · Intermediate to advanced Microsoft Office skills... is designed to support the Front desk team of all the medical practices · The tasks involved are crucial to the day to day...
reporting. Welcome visitors to the premises and manage front-desk activities. Ensure the cleanliness and organization... supplies, including stationery, groceries, and staff recognition items. Liaise with service providers for building maintenance...
). Customizing and configuring Jira Service Desk projects, encompassing request types, screens, permissions, workflows for agents...) Familiarity with confluence, JIRA Software, and JIRA Service Desk. Powered by JazzHR...
team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination.... Also part of your job scope is to hit key performance indicators and meet service level agreements. Meeting the clients...
, currently 4 resources based in CEVA IT Shared Service Center in Makati in Manila, including task definition, dispatch... and quality control 5. Coordinate with acquired companies M365 team, identity teams (AD, HR IT, IAM), cybersecurity and Service...
and resolving issue relating to usage of standard applications and IT services. Providing monthly help desk reports. Ideal...SL Temps, Inc. is a Managed Service Provider catering to the needs of its clients since 1995. We match the right people...
of 2025 Industry: IT Consulting / Staffing Roles We're Looking to Fill: Help Desk/ Service Desk Support Solutions Architect... Network and Security IT Compliance and Governance Application Support Cloud and Automation Middleware and Integration...
’s most complex challenges and deliver more impact together. Role description: As a Senior Service Desk Analyst, you are expected... with more than 5 years of relevant working experience in an IT, BPO and Shared Service environment as SME or SPOC role with excellent...
to the service desk via phone, web portal, email, and chat Independently, and in collaboration with other teams, identify... & collaboration products, MS Windows, and Service Desk tools such as Zendesk and Jira Experience debugging and troubleshooting web...
in the Knowledge Base. Partner with peers and other departments (to include IT Service Desk, IT Network Operations Center... Systems Operation Center functions. Qualifications Technical Proficiency: Knowledge of IT systems, networks, databases...
Base. Partner with peers and other departments (to include IT Service Desk, IT Network Operations Center, and Tier 3... Center functions. Qualifications Technical Proficiency: Knowledge of IT systems, networks, databases, and application...
tools (ServiceNow, Service Manager) * IT Helpdesk experience, Desktop/Product Support experience Direct customer service... and enterprise outages driving volume to our Level 1 help desk Comply with the terms and conditions of the employment contract...
tools (ServiceNow, Service Manager) * IT Helpdesk experience, Desktop/Product Support experience Direct customer service... and enterprise outages driving volume to our Level 1 help desk Comply with the terms and conditions of the employment contract...
monitoring and support for company's IT infrastructure Operations based on IT Operations Service catalogue Working within the... of operational documentation, policies and procedures based on IT Operations Service Catalogue Responsible in sustaining...
, prepare user guides/training materials, and generate necessary reports. Additionally, you will aid the SOG Help Desk..., and service enhancements, and embrace new ideas to enhance the EastWest experience. What the role will entail Conduct UAT...
knowledge base use to drive continuous improvement of overall customer satisfaction, Service Desk call reduction, and first call... customer resolution. Develop and manage a common point of entry to the knowledge base, Self Service Options and IT Support...
comprising members from Development, Support, Testing, and Service Desk to guarantee the provision of high-quality services... confidentiality of the data it processes....
and mentoring Associate Help Desk Analysts to achieve team and individual performance standards and metrics. -Respond to telephone... Testing) and implementation process for enhancements and issue resolutions in SJGroup. -Ensure Service Level Agreement...
) What are we looking for? Skills Required: Minimum 3+ years' experience in IT support, service desk, or similar role. Experience with Intunes... base for first-call resolution and maintain accurate records of issues and solutions. Work closely with the IT Manager...
and functionality Professional & Technical Skills: Required Skill: Proficiency in Service Desk Voice Support Fluent in Mandarin... Accenture in the Philippines. As we continue to enhance our hiring process, it is important for you to complete the registration...