Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
Description & Requirements The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
problem details from help desk customers Prioritize and schedule problems. Escalate problems (when required) to the... appropriately experienced technician Record, track, and document the help desk request problem-solving process, including...