Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
Description & Requirements The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
. This Service Desk / Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position... Technician, Level 2 Responsibilities: – Monitor the company’s IT ticketing system. – Provide tier 1 and 2 (First Call...