Under broad supervision, the IT Support Specialist assists customers with tier one issues or forward to second tier... and maintaining problem management procedures, and documentation. Develops and runs various management reports which reflect help...
. · Troubleshoot and resolve or escalate issues. · Respond to Tier 2 level tickets via email and phone. · Collaborate with the... in a help desk environment or equivalent experience · 3+ years with EMR systems preferred · Experience with ticketing systems...
successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate...Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team...