user accounts. Developing and maintaining operational & knowledge management documentation in the Help Desk Tier 1...Overview: DecisionPoint is seeking a Help Desk Technician to provide end-user support to the Department of Interior...
Information Technology (IT) is the unified IT organization that supports the University's vision, values, mission..., and goals by providing IT infrastructure, systems, administrative applications, academic resources, and related services...
and maintaining operational & knowledge management documentation in the Help Desk Tier 1 document management system. Responding.... Providing knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Knowledge Centered Support (KCS...