Integrated Library System (ILS), and Digital Library resources. Provide Tier 1 and Tier 2 support for public-facing technologies... such as technical support and help desk or system administration. Preferences: Experience supporting technologies in a public...
in IT support or help desk roles Demonstrated experience in providing remote desktop support to resolve critical IT-related... experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics...
with cloud · Long-term stable program Keywords: help desk, helpdesk, IT, information technology, system administration... · Document all findings from tickets and incidents · Provide end-user support to customers at the Tier 1/Tier II level...
attendance and timeliness Required Qualifications: 10-15 years of service desk experience Tier zero and Tier 1 support... customers’ needs are met. Responsibilities: Provide technical leadership and coordination with all on-site IT Service Desk...
, providing Tier 1 help desk support and Tier 2 escalation as needed Communicate with customers, manufacturers, vendors..., video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local...
of computers running on one or more operating systems. Understand all the different systems that are monitored in the help desk... and the Tier level responsibilities for the systems. Provide IT Service Management functions and first level troubleshooting...
) years of geospatial experience Active Tier 1 Investigation (National Agency Check and Inquiries NACI), security clearance..., or the ability to pass a Tier 1 Investigation Willingness to undergo a pre-employment background check and drug screening...
) years of geospatial experience Active Tier 1 Investigation (National Agency Check and Inquiries NACI), security clearance..., or the ability to pass a Tier 1 Investigation Willingness to undergo a pre-employment background check and drug screening...
, and their applicable vendor relations. The Tier 1 IT Support Technician works trouble tickets and incidents as they arise to maintain basic... of computers, peripherals, network infrastructure. The Tier 1 IT Support Technician routinely stages hardware, refreshes equipment...
Job Qualifications: Skills: Debugging, IT Help Desk, Microsoft Windows, Troubleshooting Certifications: None Experience: 5 + years... will work in a 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution...
information that can be handed off to the agency Tier III team • Perform help desk support for a variety of office automation... to prevent shortages and overstocking, particularly in the IT Service Desk workspace. Maintain accurate inventory records...