We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support... solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions...
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support... solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT...
Description & Requirements The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues..., and all applicable queues - Handles customer support requests that cannot be solved by Tier 1. - Forward support requests...
Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... to email, chat, ticketing system, and all applicable queues. - Handles customer support requests that cannot be solved by Tier 1...
of experience providing Help Desk support. 1 year of desktop-based hardware support experience with Mac OS X and Windows 7... & Network Technologies, IT Support Services, Network Cabling, Phone Systems & Physical Security. We are committed to being the...
or Equivalent Experience 4 Years’ experience as a Tier 1 Service desk engineer. Experience with an ITIL ticketing system.... Receiving Tier 1 escalations. Escalate to assigned Service Desk Supervisor as required. Follow incidents through to resolution...
support and expertise to the implementation of new solutions. Serve as an escalation point for the help desk and desktop... top tier first-class customer service - Provide both operational and project support within IT in order to achieve...