Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contrac...
Overview Responsibilities 1. Purchasing Assistant for the assigned site/s. 2. Coordinate with Building admin and other vendors. 3. Manage database such as office supplies, headset, lockers, ID 4. Issue company assets to employees. 5...
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. Respons...
Overview The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels n...
Overview The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various c...
/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods...
customers with a positive service experience Adhere to IBEX Global Philippines company policies and work standards...Apply onsite for faster processing! ibex-clusive benefits: Work-onsite allowance* Extensive HMO coverage...
/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods...
customers with a positive service experience Adhere to IBEX Global Philippines company policies and work standards...Apply onsite for faster processing! ibex-clusive benefits: Work-onsite allowance* Extensive HMO coverage...
Team: Central Genesys Cloud Team As Genesys Cloud Engineer, you are responsible for supporting global telephony... & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer s responsibilities include...
Team: Central Genesys Cloud Team ibex. is an elite CX outsourcer for the world s startups, scale-ups, and blue-chips.... Exposure to supporting global customers, working 24*7 environment. Must be able to secure Contact Center platform using...