Liaise with project management teams, third-line engineers and service desk engineers on a regular basis Keep... close communication with customers via email and phone for initial requirement capture. Perform helpdesk hotline support...
DESCRIPTION: Incident Technician” is a tier 2 support role that receives escalations from the global service desk. An Incident Technician... service desk agents, enabling them to troubleshoot problems and resolve issues independently. All IT Incidents and Service...
DESCRIPTION: Incident Technician” is a tier 2 support role that receives escalations from the global service desk. An Incident Technician...: Software installation. Troubleshoot, repair, and maintain software applications & infrastructure. Escalation from helpdesk...
if required Coordinate with vendors and service providers Handle basic facilities-related inquiries and requests (back up as Helpdesk when... required) Support the Receptionist during absences, including managing front desk operations, greeting visitors and handling phone calls...