Job title: Helpdesk Manager Reporting to: Technical Operations Manager Location: Cape Town ALL STAFF APPOINTMENTS..., our customers and our community OVERALL PURPOSE The Helpdesk Manager will ensure the efficient operation of the helpdesk...
Job title: Helpdesk Manager Reporting to: Technical Operations Manager Location: Cape Town ALL STAFF APPOINTMENTS..., our customers and our community OVERALL PURPOSE The Helpdesk Manager will ensure the efficient operation of the helpdesk...
Job title: Helpdesk Analyst Reporting to: Technical Support Manager Location: Cape Town ALL STAFF APPOINTMENTS..., our customers and our community OVERALL PURPOSE The Helpdesk Analyst will serve as the Single Point of Contact for technical...
Job title: Helpdesk Analyst Reporting to: Technical Support Manager Location: Cape Town ALL STAFF APPOINTMENTS..., our customers and our community OVERALL PURPOSE The Helpdesk Analyst will serve as the Single Point of Contact for technical...
IT Infrastructure and Support Manager - Cape TownFull job descriptionThe IT Infrastructure Manager will be responsible... an external MSP for helpdesk Benefits:Competitive compensation packageMedical aid, providend fund, gym on siteFlexibility in work...
disputes to secure a paymentDealing with and resolving queries in a prompt manner through a helpdesk ticketing systemBuilding... invoices twice a monthAssist the Accounts Receivable Manager with ongoing improvements within the departmentNon- Negotiable...
business efficiency. The successful candidate will report to the Finance Manager. Key Responsibilities: Administer Syspro... and performance, liaising with IT and the Finance Manager to address issues. Oversee and ensure the accuracy of master...
disputes to secure a paymentDealing with and resolving queries in a prompt manner through a helpdesk ticketing systemBuilding... invoices twice a monthAssist the Accounts Receivable Manager with ongoing improvements within the departmentNon- Negotiable...
business efficiency. The successful candidate will report to the Finance Manager. Key Responsibilities: Administer Syspro... and performance, liaising with IT and the Finance Manager to address issues. Oversee and ensure the accuracy of master...
business efficiency. The successful candidate will report to the Finance Manager. Key Responsibilities: Administer Syspro... and performance, liaising with IT and the Finance Manager to address issues. Oversee and ensure the accuracy of master...
and external stakeholders Attend to escalations from internal departments via Helpdesk and the Escalations chat... (Essential) Knowledge of money transfer procedures Knowledge of African currencies Knowledge of card manager and Zendesk...
support to end users. The Systems Administrator will report to the Finance Manager. Responsibilities: Responsible... the daily performance of Syspro and report any issues to IT & Financial Manager. Ensure auditable changes are made...
and external stakeholders Attend to escalations from internal departments via Helpdesk and the Escalations chat... (Essential) Knowledge of money transfer procedures Knowledge of African currencies Knowledge of card manager and Zendesk...
contact resolution Communicate with internal and external stakeholders Attend to escalations from internal departments via Helpdesk... Knowledge of card manager and Zendesk systems Additional Skills: Computer skills Typing skills Telephone skills Verbal...
contact resolution Communicate with internal and external stakeholders Attend to escalations from internal departments via Helpdesk... Knowledge of card manager and Zendesk systems Additional Skills: Computer skills Typing skills Telephone skills Verbal...
• Provide trend reports to the line manager on frequent incidents • Monitor and escalate outstanding incidents as per the agreed... of experience within a Service Desk / Helpdesk environment of which a minimum of 3 years support stores directly at a Co-ordinator...
providers. Provide day-to-day supervision, reporting, and administration of assigned business systems. Act as project manager... and consultants. Provide user support, suggest system improvements, and organize training sessions as needed. Address helpdesk...
and implement planned preventative maintenance schedules in conjunction with the Facilities Manager.Manage the technical budgeting... process for all maintenance expenditure in conjunction with the Facilities Manager.Set and coordinate service level agreements...
• Provide trend reports to the line manager on frequent incidents • Monitor and escalate outstanding incidents as per the agreed... of experience within a Service Desk / Helpdesk environment of which a minimum of 3 years support stores directly at a Co-ordinator...
OverviewSpecific Role ResponsibilitiesRespond to all assigned Helpdesk tickets regarding hardware, software, and networking meeting set... and manualsPerform Systems Administration and Maintenance as assigned by ICT Service Delivery Manager ExternalQualifications...