with helpdesk and software development team members to resolve user and system issues in a large application used by thousands...
of mobile devices and assist in developing reports, tracking trends, and responding to helpdesk issues. Strong communication... on a monthly and quarterly basis. Conduct statistical reporting and track issues reported by PTS users. Coordinate with helpdesk...
of mobile devices and assist in developing reports, tracking trends, and responding to helpdesk issues. Strong communication... on a monthly and quarterly basis. Conduct statistical reporting and track issues reported by PTS users. Coordinate with helpdesk...
. Responsibilities include: Manage and lead a team of IT helpdesk technicians, providing guidance, coaching, and support to ensure high... helpdesk tickets, ensuring timely resolution of technical issues and adherence to service-level agreements (SLAs). Monitor...
' documentation of process. Save documentation to file. Manage Helpdesk system procurement requests. Promptly respond to tickets... Helpdesk system. Close out tickets upon full execution of contractual instrument. Make recommendations and suggestions...
. Responsibilities include: Manage and lead a team of IT helpdesk technicians, providing guidance, coaching, and support to ensure high... helpdesk tickets, ensuring timely resolution of technical issues and adherence to service-level agreements (SLAs). Monitor...
helpdesk at 855-877-6866 or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis....
Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. * Ability to provide technical directions and supervision...
levels of management. Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310...
(shift change) (if applicable) Support helpdesk activities (if required) Implement Field Modifications (FM...
(shift change) (if applicable) Support helpdesk activities (if required) Implement Field Modifications (FM...
. – Other duties as assigned. Qualifications: – Bachelor’s degree preferred. – Experience using a Helpdesk ticketing system. – 1...
service delivery programs within federal or public sector environments. Demonstrated expertise in helpdesk management, ITIL...
and Training Oversee ETSNext support infrastructure, ensuring users have access to helpdesk services for troubleshooting...
TO SUCCEED: Required Experience: 2-6 years of helpdesk experience Required Technical Skills: CompTIA Security+ (DoD 8570...
counsel and the helpdesk requesting user access to JEFS. Subpoenas: assist in research, study local rules for sufficiency...