· Knowledge of Windows, Mac, or Linux operating systems · Support help desk knowledge · Troubleshooting and problem-solving... and problem-solving expertise · Support help desk experience · Customer support experience · Experience modifying approaches...
performance meets/exceeds standard level agreements (SLAs) Process customer refunds Manage internal help desk and provide...
, shrink or maximize the company infra ( eg. Seats, desk, systems, tools) Provide suggestions to improvise the infra... others; works well with other departments; shares knowledge willingly to help others within the company. Customer Orientation...