with a solid understanding of software development and the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning... (preferred), Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality...
. Experience leveraging and integrating Contact Center Technologies for Service Cloud including Genesys to deliver excellent user... our business and technology capabilities and paving the way for best-in-class solutions. As a Senior Architect for Salesforce...
, Genesys Cloud, NICE CXone, Amazon Connect, or similar. Strong knowledge of telephony protocols (SIP, VoIP) and related... tailored to business requirements, focusing on customer experience, operational efficiency, and innovation. Architect...
flows. Architect and manage cloud infrastructure on GCP for performance, scalability, and security. Ensure continuous... with teams throughout organization Preferred Skills: Google Cloud certifications such as Professional Cloud Architect...
analysis, modeling, verification, and methodology development Genesys Cloud Architect Experience, particularly in building... call flow Genesys Cloud Administrator Experience, specifically managing contact center setups Experience with development...
. - Familiarity with document management systems such as OnBase and Adobe Sign. - Familiarity with telephony systems such as Genesys.... Preferred Certifications: Amazon Web Services (AWS) certifications such as AWS Certified Cloud Practitioner and AWS Solutions...