, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results... Workforce Planning Support Specialists (WPSS) with the monitoring of real-time call volumes, service levels, and off-call...
(SME) within either the Indirect Cost CoE on key financial systems and models, which include: Hyperion PBF planning tool, Hyperion Workforce...The key responsibilities for this role include providing and interpreting financial information for Indirect Cost...
& performance improvement projects as Business/Process/Data Analyst for customer service operations in the insurance, BPO..., forecasting, capacity planning, scheduling, real-time management, transitions, SLA Management, Client Management, Reporting...