time and resolution time. 3. Train and mentor junior IT engineers to enhance their technical skills and customer service..., tracked, and resolved in a timely manner. Monitor and report on service desk performance metrics, such as average response...
with relevant experience in ASML (internal candidate) - Experience of working in semiconductor fab environment or field service... necessary transfer of know-how to the customer. Local Customer Support branches (Field Support) perform these tasks at the...
marketing teams and technical experts to bring the full range of MathWorks product and service offerings to your accounts. The... with customer facing engineer, Technical Marketing, and peer sales teams Document and report sales activities using an advanced CRM...