- guidance and career pathing. Driving Change management Escalation management. Feedback management – appreciation...
, and implement strategies to drive better results and client satisfaction.Issue Resolution : Act as the point of escalation...
are as per client expectations.- Handle client escalation/requests.- Proactively suggest and execute initiatives to deliver customer...
to customers for their loans through digital channels and voice process- Handling escalation cases.- Campaign Strategy management...
client issues directly or through timely escalation to meet process SLAs. Do * Support process by managing transactions... and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client...
client issues directly or through timely escalation to meet process SLAs. Do * Support process by managing transactions... and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client...
and ensuring deliverables are as per client expectations. Handle client escalation/requests. Proactively suggest...
. Stakeholder Management: * Acts as escalation point for all issues specific to projects Manages escalation from customer...
client issues directly or through timely escalation to meet process SLAs. Do * Support process by managing transactions... and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client...
of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right...
of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right...
client issues directly or through timely escalation to meet process SLAs. Do * Support process by managing transactions... and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client...
of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right...
in Project management, communication, Co-ordination, Tracking, Escalation and Conflict resolution. Coach, mentor, motivate team...
Delivery Management Escalation Management Client handling Resource Management Project Governance Risk & Mitigation...
accuracy. Serves as the escalation point for issues regarding more complex client profiles, keeping leadership apprised...
. Serves as the escalation point for issues regarding client profiles, keeping leadership apprised of potential areas...
accuracy. Serves as the escalation point for issues regarding more complex client profiles, keeping leadership apprised...
vendors to track target cost, in case of cost escalation / quality issues initiate re-sourcing along with SQ and SCM...
ownership for issue resolution with good negotiating and problem-solving skills. Reporting: On time reporting and escalation...