of customer needs via email and phone communication. Serve as an escalation point and liaison between cardholders and the Manager... Manager of Support and will work to investigate and resolve all end-user concerns and issues at first contact or quickly...
and efficiently Maintain accurate records of activity taken throughout the lifecycle of a case Management of escalation through... across all products Resource for project work Support the Client Services Manager towards continuous improvement of team process...
improvement ideas Provides sufficient updates to stakeholders and meet timelines Understands escalation protocols... and oversight from their manager or peers. Shows initiative and is self-motivated. Basic product thinking skills. Starts...
firm’s eLearning catalogue. Our Functional Area Trusted advisor or career coach, project manager or strategist... a thorough understanding of CLE compliance regulations in jurisdictions where the firm operates Supports the Manager, HR...
Department: Information Solutions Job Location: Manila, Philippines Reporting to: Regional IS Manager (Africa... and service requests according to defined processes to meet defined SLAs, with escalation as required. Proficiency in identifying...
management system and compliance matters, quickly interpreting situations, identifying escalation points and coordinating... including invoicing Maintain a customer-centric focus ensuring candidate, hiring manager and HRBP satisfaction is front of mind...
management system and compliance matters, quickly interpreting situations, identifying escalation points and coordinating... including invoicing Maintain a customer-centric focus ensuring candidate, hiring manager and HRBP satisfaction is front of mind...
Manager in preparing accurate and timely financial information. The ideal candidate will assist the Accounting Senior Manager..., and other regulatory compliance. Provide timely feedback, escalation, recommendations, and ad-hoc requests within Finance Team. Key...
escalation process; Serves as point of contact for any issues encountered in the system processes; Initiate continuous process... Team Lead/ Manager in ensuring that team deliverables are met; Performing other duties and responsibilities...
. Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Assist... helpdesk manager with any technical requests and escalations Join the awesome team and enjoy these benefits & perks: Home-based...
, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority... of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth...
system in a timely manner; Serves as Tier 1 in the operational escalation process; Serves as point of contact for any... compliance/proper documentation for each project accounting processes; Assist the Team Lead/ Manager in ensuring that team...
with customer(s). Prepare error diagnostics and detailed problem descriptions for escalation and handover. Improvement of customer...; monitoring and analyzing results; implementing changes. Other one-time tasks assigned by Manager Your Skills and Experiences...
. Taking a leadership role in projects, you will be the primary point of contact for Thunder's Customer Success Manager (CSM... enhancements Act as the immediate point of escalation for Associate Consultants, Consultants, and Developers Subject-matter expert...
also be needed to assist the Consulting and Support teams as a point of escalation to achieve Service Level Agreements (SLAs) Lend their help... interview with the HR Manager and our Innovations Team. Upon qualifying, the Candidate shall receive their Job Offer letter...
, implementing file backups, and configuring applications Owns and drives issues to resolution including escalation to specialized... with remotely; keeps the team and the direct Manager informed and updated of progress in dealing with an issue and escalate key...
, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority... of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth...
on infrastructure reliability. The position reports to Global Operations Command Center Service Delivery Manager. Have the skills... qualities to serve as an escalation resource and mentor for L1 Engineers Good verbal and written communication; able...
Operations and Investment Accounting Services. We are looking for an Account Manager to support our Middle Office Operations team... to resolve operational issues. Escalation contact for client queries Change Management Participating in client on-boarding...
a leadership role in projects, you will be the primary point of contact for Thunder's Customer Success Manager (CSM) and clients... immediate point of escalation for Associate Consultants, Consultants, and Developers Subject-matter expert who can provide...