ESSENTIAL DUTIES AND RESPONSIBILITIES Provide customer service via email/tickets, chat, and calls Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives Process requests and enter...
DUTIES AND RESPONSIBILITIES Planning and Preparing Prepare materials, resources, and agenda for training delivery. Reviews, evaluates, and modifies (if necessary), the training curriculum. Training Delivery Provides clear instructio...
DUTIES AND RESPONSIBILITIES Quality Management: Conducts 24/7 real-time monitoring and schedule adherence tracking. Monitors half-hourly call volumes, AHT, and staffing needs, promptly alerting Operations management of threshold violation...