to do their best work. And if that’s you we would love to have you join us! Job Description Role Name: Engineer, Salesforce Reports... of experience in Case Management & Knowledge management. Experience with version control systems (e.g., Git). Integration Skills...
product defects. Comfortable working with remote support tools and case management systems like Salesforce, JIRA, Zoom...Who we are Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS...
Development Engineer to create and enhance functions and features to enable a vibrant and cutting edge Workday Community platform... grooming and defining test strategies. Documentation: Maintain detailed and clear test case documentation, test execution...
, reporting, and resolving product defects. Comfortable working with remote support tools and case management systems... approach to eliminate complex infrastructure and related management costs, and deliver data resilience via a single platform...
Management System setup, configuration, development Good to have working knowledge of Kafka, SNAP, Salesforce basics. Good... Development Engineer to create and enhance functions and features to enable a vibrant and cutting edge Workday Community platform...
office. The Technical Support Engineer - Tier 3 is responsible for providing in-depth technical expertise, analysis... replication Communicate clearly with customers and maintain accurate records in the case tracking system Provide excellent...
office. The Technical Support Engineer is responsible for providing in-depth technical expertise, analysis and issue... Communicate clearly with customers and maintain accurate records in the case tracking system Provide excellent knowledge...
Technical Support Engineer - Tier 3 is responsible for providing in-depth technical expertise, analysis and issue... Communicate clearly with customers and maintain accurate records in the case tracking system Provide excellent knowledge...
Technical Support Engineer is responsible for providing in-depth technical expertise, analysis and issue troubleshooting... Communicate clearly with customers and maintain accurate records in the case tracking system Provide excellent knowledge...
and record in our issue tracking system – Jira. Meet individual case management, SLA and C-SAT goals. What You'll Need... request queue management. Communicate with customers and managers regarding case management and status #LI-Onsite...
Technical Support Engineer serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing... analysis, troubleshooting, and issue replication. Communicate clearly with customers and maintain accurate records in the case...
Office,Salesforce etc.) to accurately create Technical documentation, such as Operation and Maintenance (O&M) Manuals... and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers (MCCB), miniature...
using reports and logs. Log support call communications in Salesforce. Performance & Compliance Meet case management... in Salesforce. Create support documentation, including FAQs and user guides. Monitoring & Reporting Track customer environments...
case management, SLA, and C-SAT targets. Take on additional responsibilities to meet deadlines. Perform tasks assigned... accurate records in Salesforce. Create support documentation, including FAQs and user guides. Monitoring & Reporting Track...
Create support documentation for internal and customers use Meet individual case management, SLA and C-SAT goals... and communicate feedback to and from the members of our product development, and management in a very concise manner Take ownership...
Office,Salesforce etc.) to accurately create Technical documentation, such as Operation and Maintenance (O&M) Manuals... and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers (MCCB), miniature...
documentation for internal and customers use Meet individual case management, SLA and C-SAT goals Proactively monitor the customer... to and from the members of our product development, and management in a very concise manner Take ownership of technical issues...
tools (Salesforce/Zoho). CRM Case Management: Use ZohoDesk to log, manage, and resolve customer cases, ensuring efficient..., and email, integrated with CRM platforms such as Salesforce and Zoho. As we continue to grow, we’re looking for motivated and customer...
satisfaction is high (CSAT). Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case... Engineer (L1) | Night Shifts - US EST & PST The Product Support Engineer is part of the Global Customer Support Team...
satisfaction is high (CSAT). Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case... Engineer (L1) | Night Shifts - US EST & PST The Product Support Engineer is part of the Global Customer Support Team...